Your frequently asked questions
Below we have put together a list of our most frequently asked questions to help you find the information you need to book a holiday at Sandford.
Making your booking
How can I book my holiday?There are three ways in which you can book your holiday:
Online
Why not book your holiday quickly and easily with our online booking system, simply work through the 5 steps and save yourself £10 in the process - just click here
By Telephone
Our reservations team in Newcastle will be happy to take your booking by telephone on .
The booking office is open:
Monday to Friday: 8.00am to 9.00pm
Sat-Sun: 8.00am to 8.00pm.
We will then send you a confirmation invoice of your booking by post.
For touring and camping bookings, please call the park of your choice direct - for telephone numbers visit touring & camping section.
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What is included in the cost of my holiday?The following are included in the cost of our holidays (except promotional such as Sun Holidays)
- Free gas and electricity
- Free bed linen
- Use of park facilities including:
- Free use of swimming pool (excluding Ruda where a small charge applies)
- Free family entertainment
- Free entry into children's clubs on parks (where available)
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How and when can I pay for my holiday?a) By credit/debit card, Visa, MasterCard, Delta, Maestro, Solo.
A small charge of 1.25% will be made for all payments by credit card. We regret we do not accept American Express cards.
b) By cheque/postal order
Please make your cheque or postal order payable to Parkdean Holidays and write your name, address and booking reference number on the back. All cheques must be received at least two weeks before the start of your holiday; any holidays booked within this two week period must pay by credit/debit card.
Please note full payment must to be made immediately if you are booking online, we do not offer a deposit for online bookings. On all other booking methods money will be due 56 days prior to holiday start date and we do not send out receipts for payment of final balances, unless requested.
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What are the benefits of taking Personal Holiday Insurance and Cancellation Cover? Personal Holiday Insurance covers every member of the party throughout the duration of your holiday for the loss, theft or damage of their luggage, loss or theft of money, personal accident, personal liability, medical expenses and breakdown cover of the policy holder's vehicle.
Our Cancellation Cover boasts a 'no quibble money back guarantee' on bookings made more than 12 weeks before the holiday start date, a full refund will be given regardless of the reason on all bookings cancelled more than 8 weeks before the start date. The reasons for cancellations less than 8 weeks before the holiday start date must meet one of our qualifying reasons, for instance: illness, death, maternity, redundancy, fire, floods, subsidence, malicious damage, jury service or the police requiring your presence following a burglary at your home or place of business.
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Can I take my pet on holiday with me?You may take your dog on holiday with you in selected dog friendly accommodation. There is a charge of £30 per week or part week (max two dogs). (Guide Dogs are exempt from these charges and are welcome in all accommodation free of charge.)
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Are there age restrictions for groups who wish to visit your parks? Bookings will normally not be accepted where half or more of the party is aged between 17 and 25. If this is the case you must tell us when you book. We have the right to refuse your booking.
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Do you accept all male and female parties? The holiday parks on this website cater primarily for family holidays (With the exception of angling parties at White Acres). Bookings from all female or all male parties will only be accepted at our absolute discretion. If you wish to book a single sex party you MUST inform us of this and of the ages of all members of your party at the time of booking.
If your booking is accepted we will send you a Booking Confirmation with the details of your party on it. It is your responsibility to ensure that these details are correct and tell us immediately if they are not. We reserve the right to refuse accommodation in a holiday home if your party is not the same as set out on the Booking Confirmation.
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Do you provide for guests with accessibility needs? There are wheelchair friendly holiday homes on park which come with the following features:
- Parking outside the holiday home
- Ramp to the doorway
- Sliding doors to each room except the twin room
- Wider corridors
- Large double bedroom with wheelchair access all round
- Bathroom with handrails next to the toilet and a seat in the shower
To book a wheelchair friendly holiday home or to discuss any other special requirements please call .
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Can we make a group booking? We offer a group bookings service for any booking of five or more holiday homes. Please call our group bookings line on for valuable advice on planning and booking your trip.
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Can I bring my touring caravan or tent? Sandford Holiday Park offers standard, serviced and star pitches for both touring and camping. Click here to find out more »
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After you have booked
When will I receive my booking confirmation?Booking online
If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through please check your junk first then click here to email us.
Booking by telephone
If you have booked your holiday by telephone you'll receive a booking confirmation by post within 7 to 10 working days of booking.
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Can I make changes to my booking?If you'd like to amend your booking you can email us by clicking here or call our contact centre on .
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Can I add extra guests to my booking?You can add more guests to your booking as long as the maximum capacity of your holiday home is not exceeded. All extra guests must be added prior to you arriving on the holiday park.
Please refer to the terms and conditions of your booking if you have booked a promotional holiday.
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What costs will be incurred if I cancel my booking?If you cancel your holiday you will be responsible for the full cost of your holiday. However if you have bought Holiday Cancellation Cover, you will be covered for these costs depending on when you cancel your holiday and the reasons for cancelling.
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What do I do if my contact details have changed?If your details change prior to your start date you must advise us in writing of your new details to the following address:
Customer Services
Parkdean Holidays
2nd Floor, One Gosforth Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET
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Can I extend my holiday?Yes holidays may be extended subject to the availability and payment of the new holiday cost.
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Getting to the park
Where can I find travel instructions to the park?Whether you’re travelling by car, bus, train or even plane, we’ve summarised some of the options available to you, click here for directions »
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When you arrive at your holiday park
What time can I check into my accommodation? Guaranteed check-in time into your accommodation is 4pm on the day of arrival (subject to unavoidable delays). However you are welcome to use all facilities on the park, should you arrive prior to 4pm.
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What do I need to show at arrival in reception? You will need to show your booking confirmation sheet to check in at reception.
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What happens if I arrive late? If you arrive late you can collect your keys from security at reception.
Please note, we do not accept arrivals after 11pm - other than under extreme circumstances, and then security on the park will provide the keys to your accommodation. Please advise us at the time of booking if you intend to arrive late.
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Can our friends visit us while we are on holiday? Only people listed on the booking confirmation can occupy your holiday home and we can require anyone not listed to leave the park.
Tell me about my holiday home
What is included in my holiday home? All of our caravan and lodge holiday homes include the following:
- Gas fire in lounge
- Fitted kitchen with gas cooker, oven and grill
- Bathroom with shower and toilet
- Fridge
- Colour Television
- Free gas and electricity
- Free bed linen
- Use of park facilities:
Specific types of accommodation may include additional facilities. Please refer to the individual accommodation descriptions for more information.
Touring and camping pitches include:
- Use of all showers and toilets
- Unlimited hot water
- Use of park facilities:
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Do I need to take my own bed linen and towels with me? All our accommodation provides sheets, pillowcases, pillows, duvets and covers or blankets. However, we ask that you bring your own soap, towels and other bathroom and kitchen necessities. Please note we do not provide bedding for cots.
Promotional holidays are an exception, there may be an extra charge for bed linen.
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Does the accommodation have pots/pans and crockery etc?All our accommodation includes a fully equipped kitchen, with cutlery, crockery and cooking implements for all guests in the accommodation.
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Can I request to be allocated to a specific area of the park?All requests are subject to availability, if you have a request please click here to email your enquiry or call to speak to an advisor in our contact centre.
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Can I hire cots and high chairs?Cots and highchairs are available for hire and can be added to your booking for £10 per item. Just add these to your booking when you reach step three of the online booking process.
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Tell me about the parks facilities
Does this holiday park have a swimming pool?
There is an indoor and outdoor pool at this park, both are free to use and the outdoor pool is open from 24 May til' 5 September 2008.
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Are there children's clubs at this park? This park has the following children's clubs
- Tot Stars for under 4's
- Star Landers for 4 - 10 year olds
- Freestyle for 10 - 15 year olds
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Do children have to be accompanied by adults during the children's clubs?All children under 8 must be accompanied to the clubs by a responsible adult.
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What entertainment is on at the park during my holiday?There is a range of family entertainment every evening in the club house and you'll receive an entertainment guide when you check-in.
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Are there hire facilities at this park?Cycle hire is available at this holiday park.
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Do I have to pay to use the facilities? Most of the facilities at this park are free, chargeable facilities are marked with an asterisk on the entertainment page click here to find out more »
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When it’s time to go... checking out
What time do I need to leave on my final day? On the day of your departure we ask you to vacate your accommodation by 10am - you are more than welcome to use all park facilities after this time.
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Is it possible to buy a holiday home on park? There's a caravan holiday home sales showroom at this park allowing you a great choice of holiday homes to choose from. Click here for more information »
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Can I book my next holiday before I leave? You can book another holiday anytime when you are on-park, just ask at reception and they'll make the booking for you.
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Extra information
When are the bank holidays and school holidays in 2008? - Good Friday: 21st March
- Easter Monday: 24th March
- May Day Bank Holiday: 5th May
- Whitsun Bank Holiday: 26th May
- August Bank Holiday: 25th August
- English Easter Holiday: 20th March - 8th April
- English Spring Half Term: 23rd May - 2nd June
- English School Holiday: 18th July - 2nd Sept
- English Half Term: 24th October - 28 October
- Scottish Easter Holidays: 20th March - 7th April
- Scottish School Holidays: 27th June - 11th August
- Scottish Half Term: 16th October - 27th October
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When is this park open? Sandford Holiday Park is open from 8 February to 8 December and 22 December to 2 January.
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Where can I find out about working for Parkdean Holidays? To find out about how you can join our team either on-park or in our support office click here
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How can I order a brochure? To order our 2008 holiday brochure click here
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How can I receive information about special offers by email? To receive information about special offers by email please click here
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How can I contact you? You can contact us in the following ways
1. By Post
Parkdean Holidays
2nd Floor
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET
2. Telephone
Reservations: 0871 6410 410
Customer Service: 0871 6412 050
Group Booking: 0871 6410 354
(Group bookings based on a minimum of 5 holidays homes)
3. Email
To contact us via email please use our simple enquiry form so that we can direct your query to the correct team and get the information you need back to you as soon as possible.
4. Booking Office Opening Times
Monday to Friday: 8am - 9:30pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
5. Business Enquiries
Business Reception: 0191 256 0795
6. Webmaster
If you have any comments or queries about the website please fill in our simple enquiry form.
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