Call us on: 0344 335 3450

Mon to Fri 8am - 9pm; Sat 8am - 7pm; Sun 9am - 9pm

Your Frequently Asked Questions

at Challaborough Bay Holiday Park

Your Frequently Asked Questions

at Challaborough Bay Holiday Park

Making your booking
How can I book my holiday? What is included in the cost of my holiday? How and when can I pay for my holiday? What are the benefits of taking Personal Holiday Insurance and Cancellation Cover? Can I take my pet on holiday with me? Do you accept all male and female parties? Do you provide for guests with accessibility needs? Can we make a group booking? Can I bring my touring caravan or tent?
After you have booked
When will I receive my booking confirmation? Can I make changes to my booking? Can I add extra guests to my booking? What costs will be incurred if I cancel my booking? What do I do if my contact details have changed? Can I extend my holiday?
Getting to the park
Where can I find travel instructions to the park?
When you arrive at your holiday park
What time can I check into my accommodation? What do I need to show at arrival in reception? What happens if I arrive late? Can our friends visit us while we are on holiday?
Tell me about my holiday home
What is included in my holiday home? Do I need to take my own bed linen and towels with me? Does the accommodation have pots/pans and crockery etc? Can I request to be allocated to a specific area of the park? Can I hire cots and high chairs?
Tell me about the parks facilities
Does this holiday park have a swimming pool? Are there children's clubs at this park? Do children have to be accompanied by adults during the children's clubs? What entertainment is on at the park during my holiday? Are there hire facilities at this park? Do I have to pay to use the facilities?
When it's time to go... checking out
What time do I need to leave on my final day? Is it possible to buy a holiday home on park? Can I book my next holiday before I leave?
Other information
Where can I find out about working for Parkdean Holidays? How can I order a brochure? How can I receive information about special offers by email? How can I contact you?
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Parkdean Holiday Parks Limited. Registered in England and Wales: Registered number: 4086679

Registered Office: 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle, NE12 8ET