Parkdean Holidays is the trading name of Parkdean Holiday Parks Limited.When you book your holiday your contract will be with Parkdean Holiday Parks Limited. References to 'we' 'us' and 'our' are to Parkdean Holiday Parks Limited.
Parkdean Holiday Parks Limited acts as agent for Parkdean Caravan Parks Limited, Southerness Holiday Village Limited, Upperbay Limited and Weststar Holidays Limited, who are all members of the Parkdean group of companies.
There will be a contract between you and us:
- if you book by telephone when we accept your initial payment (or full payment if you are booking less than 56 days before the start of your holiday);
- if you book through an agent when the agent confirms your booking;
- if you book online when your booking is confirmed.
The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract. We can't accept bookings from anyone under the age of 18.
These terms and the terms in the "Booking is easy" and "Protect Against Cancellation" (if applicable) sections of our brochure form the contract.
Once there is a contract you can't transfer your booking to anyone else or change it (including the members of your party) without our agreement. If you want to make small changes (e.g. type of pitch) we will try to help. There will be a fee to cover our administration costs in doing so. We are sorry that we can't accept any major changes to your booking (e.g. change of dates or location).
If you cancel your holiday you will be responsible for the full cost of your holiday. However if you have
bought Holiday Cancellation Cover during the booking process you will be covered for these costs depending on when you cancel and the reasons for cancelling.
Full details of our Holiday Cancellation Cover are available on our website. If you need to cancel your holiday please call the park that you have booked (see numbers below) and confirm your cancellation in writing also to the park (see park pages for individual addresses. The date of the postmark on your letter or the email we receive is the date of the cancellation.
Nairn Lochloy: 0844 335 3673
Tummel Valley: 0844 335 3672
Sundrum Castle: 0844 335 3671
Grannies Heilan Hame: 0844 335 3674
Southerness: 0844 335 3670
Holywell Bay: 0844 335 3679
Newquay: 0844 335 3678
Mullion: 0844 335 3680
Ruda: 0844 335 3677
West Bay: 0844 335 3676
Sandford: 0844 335 3675
When you book your holiday you will need to pay an initial payment. You can see how this is calculated in the "Booking is easy" section of our brochure or on our website. The balance of your payment must be paid 70 days before the start of your holiday. Details of the balance payable and the date by which it needs to be paid are set out in the booking confirmation that we will send you once you have made your booking. If you book your holiday less than 70 days before the start date you must pay the full amount of the holiday at the time of booking.
Please claim any special offers when you make your booking. We are sorry we can't offer these if you don't claim them when you first book.
All prices in our brochure include VAT and insurance premium tax (where applicable) at the rates current at the time we print the brochure/website. If the rates change after that date, prices may change to reflect this.
Our holidays are primarily family holidays and for this reason we have a number of conditions about the make up of your party. These are designed to make sure all our guests enjoy their holiday with us. Only those people listed on your booking confirmation can occupy your pitch and we can require anyone not listed to leave the park.
The total number in your party (including children and babies) must not exceed the maximum capacity of the pitch advertised in our brochure.
Where half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking.
If you wish to book a single sex party you must tell us of this and of the ages of all members of your party before you book. However there are restrictions (in addition to those in the brochure) on the number who can occupy the pitch. You will be told of these when you book. We don't normally accept bookings from large all male or all female parties.
Your pitch will be available from 2.00pm on your arrival day. If you think you may arrive after 11.00pm on your arrival day please let us know. If you don't tell us and your pitch is not occupied by 8.00am on the day after your arrival day we may treat your booking as cancelled and re-let the pitch. You should leave your pitch by 10.00am on your departure date.
All children must be properly supervised by parents or guardians throughout the holiday. We are happy to provide children's clubs, special programmes of events and other facilities at some of our parks but these are not childcare facilities and children remain the responsibility of their parents or guardians at all times. Please make sure you always know where your children are.
Guests with disabilities are welcome at all our parks. Many of our parks offer specific accommodation suitable for holidaymakers with wheelchairs or mobility difficulties. However certain accommodation and locations may not be suitable.
If your party includes someone with special needs you should tell us about this before you make a booking so we can try to ensure the accommodation and park are suitable for you. If you don't tell us we can't be responsible if the accommodation or park is not suitable. If you do have special requirements please let us know. We will try to accommodate these but can't guarantee this.
Most dogs are welcome at certain parks and in specific holiday homes with a maximum of two dogs per booking. Some breeds of dog including those listed in the Dangerous Dog Act 1991 are not allowed.You must give us details when you book to obtain our agreement. Other pets may be permitted at the discretion of the Park General Manager, please check when booking.
There is a charge of £30 per week or part of a week. Assistance dogs for disabled guests are exempt from these requirements and charges. Pets must be kept on a lead at all time and you must clean up after your pet. Pets (other than assistance dogs) are not allowed in any of a park's facilities or play areas.
Pets should not be left unattended in holiday homes or elsewhere on the park and must not be allowed on bedding or seating. If we think your pet is causing a nuisance on the holiday park or damage you will be required to remove it from the park.
You are responsible for your personal possessions on park or in your holiday home and we are not liable for any loss or damage to these.
For health and safety reasons some of our facilities have age and/or height restrictions. Please check these when you book. In our swimming pools children under the age of 8 must be accompanied by an adult in the water. No more than 2 children under 8 may accompany an adult. At Ruda, any child under 4 must be accompanied on a one to one basis by an adult in the water. At busy times access to facilities may be restricted. Occasionally we need to close or withdraw certain facilities (e.g. for health and safety reasons or maintenance or reasons beyond our control) and we are not liable to you if we do so.
When you give your party's details when you make your booking you apply for free membership of the Parkdean Holidays' Social and Bingo Club (where provided). In some cases we may be required to withdraw or change entertainment or close facilities and in these circumstances we will not be liable to you.
Most of our parks are in country locations and we try to preserve the rural character. Therefore the park may have areas of uneven ground, unmade up tracks and paths and limited lighting. We ask you to take special care to avoid accidents.
You should comply with speed limits and parking and other traffic regulations on park.Vehicles are brought into the holiday park at your risk and we are not responsible for loss or damage to these except where it is caused by our negligence or default or that of anyone we are responsible for.
As our holidays are primarily for families your behaviour should be appropriate and should not be noisy, offensive or likely to cause any harm to other guests, staff or property at the holiday park. If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park. In these circumstances no refund will be given. You must leave your pitch in a clean and tidy condition.You are responsible for any damage to your pitch during your stay.
We do all that we can to ensure you enjoy your holiday. However occasionally problems occur and if they do or you have any concerns about your holiday when staying with us please tell the Park Reception immediately and we will respond to you as soon as possible.
We will not be responsible for any matter, which you knew about during your stay but did not tell us about during your stay. If any matter is not resolved during your stay you must notify us (see below) in writing of this as soon as possible (and in any event within 21 days of the end of your holiday) as otherwise we will not be able to consider it.
Very occasionally, in exceptional circumstances, we may have to cancel your booking. If we do so we will tell you as soon as possible and you can choose either to have a full refund or accept any alternative arrangements offered to you or book another holiday with us at the brochure price. If we have to cancel because of circumstances beyond our control (e.g. fire, theft or flood) we will pay a full refund. If we cancel we will have no further liability to you for this.
We have taken all care to make sure the details in our brochure are correct at time of going to print. However,we cannot accept responsibility for any errors or the results of these. We are not responsible to you for unforeseen events or matters over which we have no control.
We accept liability for any loss or damage you may suffer as a result of our negligence or wilful default but otherwise are not liable to you for any loss or damage you suffer. Our liability to you is limited to the cost of your holiday less any insurance premium, except in the case of death or personal injury.
The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with this information you are deemed to accept this and to have the consent of all members of your party to this.
Please make sure your other party members agree to this.We keep this information to help us to improve our service to you and to provide you with information about our holidays.We will not disclose this information to any person outside the Parkdean group of companies and their agents and contractors and (if you have taken out holiday insurance) the insurers and insurance brokers, except if we are legally required to do so or for the purposes of crime prevention. We use CCTV cameras at some locations at our holiday parks for crime prevention and safety reasons.
If you need to contact us about your holiday or in connection with these terms and conditions please call our team on , email them on enquiries@parkdeanholidays.co.uk or write to:
PARKDEAN HOLIDAY PARKS LIMITED
2nd Floor, One Gosforth Park Way,
Gosforth Business Park, Newcastle upon Tyne NE12 8ET.
Registered in England under number 4086679.
Copyright Parkdean Holiday Parks 1999-2012
Registered in England: 3864124
Registered Office: 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle, NE12 8ET