Below are the terms related to using this website.
1. General disclaimer
Your privacy is important to us. This website has been designed so that you can use it without needing to identify yourself or give us any personal data unless you require specific information from us or are purchasing one of our products or services.
2. How will we use your information?
The information you provide to us when using this website will be processed for the following reasons:-
- to administer booking requests including confirming your booking and otherwise communicating with you about your booking;
- to process any request for advice or information supplied by us;
- to send you our brochure(s);
- to notify you of our products and services, including promotional offers;
- to customise this website according to your interests; and
- to comply with our statutory and regulatory obligations.
3. What information will we collect?
The type of information we will collect about you includes:-
- your name, age and address;
- your phone number or mobile number and e-mail address;
- your card details if you make a booking online;
- details about the services you specifically request; and
- information you complete in relation to our client surveys.
We will never collect sensitive information about you without your explicit consent.
Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.
If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the address further down the page or e-mail us at firstname.lastname@example.org.
To comply with the Data Protection Act 1998 we adhere to strict physical, electronic and managerial security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access. When you register with us online you will be required to adhere to the security provisions set out in our terms and conditions.
Your Online Security - provided by Verisign
Here at Parkdean Holidays we take your security very seriously, our Verisign secure server software protects all of your personal information and card details on steps 4 & 5 with 256 bit military encryption. We have the highest level of protection available with the Extended Validation Pro certificate. Extended Validation SSL gives Web site visitors an easy and reliable way to establish trust online.
Only this type of certificate will trigger high security Web browsers to display a green address bar with the name of the organisation that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows visitors to our site that the transaction is encrypted and our organisation has been authenticated according to the most rigorous industry standard.
Certain older browsers and operating systems will not connect at the strongest encryption level available to them unless there is a Server Gated Cryptography (SGC)-enabled certificate on the server. VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9 per cent of Internet users.
Using your data for sending marketing information to you
We can use your email address and other personal data for marketing purposes if you have ticked the box stating that you wish to receive such information. These opt in boxes are located on all the forms where we take your personal information.
You may refuse any marketing communication from us in the future at any time by ticking this box or by simply unsubscribing at www.parkdeanholidays.co.uk/contact-us/unsubscribe.aspx. If you prefer, you may email us at email@example.com and enter unsubscribe in the subject line.
Obtaining a copy of the data we hold
Should you wish to obtain a copy of the personal data that we hold on you, please write to us at:-
The Company Secretary
1 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
or send an e-mail to the following address:-
A small fee will be payable of up to £10. On receipt of your request we will inform you of the exact amount of the fee. As soon as we are satisfied as to your identity and you have paid the fee, we will send to you, within 40 days, a copy of all the data that we hold concerning you.
When visiting our web pages, we would like to use tracking technologies which record information about you automatically. This can include using a "cookie" which would be stored on your browser. Without such technology it is possible that certain functionality of this site might be affected. This information does not identify you personally. We automatically collect and store only the following information about your visit:-
- the internet domain and IP address from where you access our website;
- the type of browser software and operating system used to access our website;
- the date and time you access our website;
- the pages you enter, visit and exit our website from; and
- if you linked to our website from another website, the address of that website.
We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. We do not track or record information about individuals and their visits.
To contact us via email please use our enquiry form and we will make sure you get in contact with the best person to help you out.
If you feel you still need help, you can email us at firstname.lastname@example.org
You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform.
The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.