Summary of main terms for this cover are below.
If you cancel for a qualifying reason
(a) For bookings cancelled 42 or more days prior to your holiday start date then we will refund all your money (less the Cancellation Cover plus a £40 administration charge).
(b) For bookings cancelled less than 42 days prior to your holiday start date then we will refund all your money less the Cancellation Cover charge and less a calculated deposit (see deposit table below).
Qualifying reasons for cancellation
(a) Illness, death, injury or maternity of any member of your party (detailed by you at the time of booking), or
(b) Your redundancy or that of your spouse (qualifying for payment under the Redundancy Payments legislation), or
(c) Your unforeseen occupational posting in your present employment, or
(d) Fire, floods, subsidence or malicious damage, rendering your home uninhabitable, or
(e) The police requiring your presence following a burglary at your home or place of business or witness, or
(f) Jury service by you or your spouse, or
(g) Death or serious injury or illness of a close relative or the death of a business associate, partner or co-director
Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.
If you cancel without a qualifying reason
(c) For bookings cancelled more than 42 days prior to your holiday start date then you will forfeit your deposit but we will refund all other money paid less a cancellation deposit (see deposit table above), the Cancellation Cover charge plus a £40 administration fee).
(d) For bookings cancelled less than 42 days prior to your holiday start date then you will forfeit your full holiday cost.
How to cancel
If you wish to cancel your holiday you must notify us in writing. The date of cancellation is the date we receive your letter or email. To ensure delivery we recommend all mailed cancellation letters are sent by recorded delivery.
1 Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne